Job Details

Bilingual Mortgage Renewal Specialist - (12B.1.1)

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Job Title
Bilingual Mortgage Renewal Specialist
Career Level
Experienced (Non-Manager)
Real Estate/Mortgage
Job Type
College Degree
Toronto - Toronto, ON M5H 1J8 ca (Primary)
Job Description

Home Trust is one of Canada’s leading trust companies, proudly celebrating our 25th year anniversary in 2012. We offer Canadians a wide range of financial products, including residential mortgages, commercial mortgages, deposits, retail credit and Visa cards. We focus primarily on a unique segment of the Canadian marketplace, including consumers who do not have traditional credit backgrounds and whose specific needs are not met by larger financial institutions.

Our continued growth and success is because of our loyal and committed employee base across the organization. We firmly believe in an entrepreneurial and advancement-oriented environment where employees are empowered to make decisions and to work together in a team environment to achieve business success. Growing from a 3-member staff in 1977 to a 650-member operation today, we anticipate continued and steady growth in the upcoming years.

For further company information please visit our website at

Location:  Located in the heart of the Toronto’s financial district at King St and University Avenue, we are accessible through public transportation (just steps away from St. Andrews subway station and only minutes from Union Station)

The incumbent operates under the management of the Team Leader/Assistant Manager of the renewal department.  The incumbent is charged with the responsibility of seeking out the clients’ needs, knowing our competition and negotiating mortgage rates. Recognizes up sell opportunities and recommends HTC refinancing solutions to satisfy client and retain the business. The incumbent follows up with clients for signed renewal agreement and supporting documents.  The incumbent is required to interact/work daily with borrowers, other members of the renewal team, call centre, brokers, underwriting staff, legal /collection departments.  Accuracy and meeting deadlines is critical to avoid confusion and lack of clarity for borrowers and HTC staff. The incumbent’s success will impact HTC’s profitability.

  • Review renewal files 30-90 days prior to maturity
  • Review credit reports and beacon scores for each file to ensure we are offering the correct rate
  • Effectively identify sales potential, by way of refinancing the current mortgage balance, and/or consolidating current secondary financing, or outstanding debts
  • Challenge/negotiate rates without compromising service and profitability
  • Must know all HTC products to recommend feasible solutions to satisfy customer needs 
  • Understand our competition to retain the business 
  • Offering Life Insurance for each renewal 
  • Identifying possible workout solutions in case of job loss/illness 
  • Managing rate spread to a minimum of 3.5% 
  • Obtaining current telephone numbers/employment details if applicable  
  • Proactive selling and building relationship with borrower in order to attain sales and retention targets 
  • Minimum 15 referrals /month
  • Minimum 8 Life Insurance accepted applications/month 
  • Contacting all Mortgage Renewal Clients on the telephone in an effort to secure a renewal/early renewal 
  • Renew 22-33 Million dollars/month
  • Average of 78-85% per month 
  • Maximum of 12-14% auto renewals
  • Minimum 66-75 % signed renewals to include early and temp renewals)
  • Negotiating renewal mortgage rates within own discretion to achieve minimum of 3.5% rate spread for HTC
  • Maintaining notes to ensure clarity between borrower & HTC
  • Team and individual focus towards achieving monthly targets and goals 
  • Responsible for ensuring AML checklist completed in accordance with government legislation and HTC policies to reduce the company’s exposure to loss 
  • Broker forms completed, signed off and all information correct, BP set up accordingly, FN8X completed with accuracy
Job Requirements
  • College/university degree in business, finance or related field
  • Previous sales experience an asset
  • Current knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset
  • Proactive selling skills with strong relationship management techniques in order to attain sales and retention targets 
  • Strong analytical skills to determine refinance opportunities
  • Goal oriented, self - motivated towards achieving targets and goals 
  • Outstanding written and verbal communication skills 
  • Excellent time management & organization skills
  • Ability to work under pressure
  • Ability to balance multiple priorities simultaneously
  • Computer literate (intermediate level MS outlook, MS word, MS excel)

A competitive salary and benefits package are offered.

We thank all candidates for their interest, however, only those candidates under consideration will be contacted. No phone calls please

Requisition #