Job Details

Mortgage Collection Specialist - (SEADP00022.1)

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Job Title
Mortgage Collection Specialist
Career Level
Experienced (Non-Manager)
Job Type
College Degree
Toronto - Toronto, ON M5H 1J8 ca (Primary)
Job Description

Home Trust is one of Canada’s leading trust companies, proudly celebrating our 25th year anniversary in 2012. We offer Canadians a wide range of financial products, including residential mortgages, commercial mortgages, deposits, retail credit and Visa cards. We focus primarily on a unique segment of the Canadian marketplace, including consumers who do not have traditional credit backgrounds and whose specific needs are not met by larger financial institutions.

Our continued growth and success is because of our loyal and committed employee base across the organization. We firmly believe in an entrepreneurial and advancement-oriented environment where employees are empowered to make decisions and to work together in a team environment to achieve business success. Growing from a 3-member staff in 1977 to a 650-member operation today, we anticipate continued and steady growth in the upcoming years.

For further company information please visit our website at

Location:  Located in the heart of the Toronto’s financial district at King St and University Avenue, we are accessible through public transportation (just steps away from St. Andrews subway station and only minutes from Union Station)

The Mortgage Collection Specialist mandate is to communicate with clients and other persons with an interest in the secured property regarding arrears and other payment concerns and to collect such arrears in accordance with Company policies, procedures and customer service standards, timely and effectively.


  • Handle outbound and inbound calls to and from all clients and related parties in order to cure arrears 
  • Maintain a best-in class relationship with clients, subsequent encumbrances, solicitors and brokers
  • Provide the highest level of service & support to the administration, legal, funding, underwriting and sales & service departments
  • Receive notification of dishonoured mortgage payments; send appropriate correspondence to mortgagors and other interested parties
  • Acts in accordance with Home Trust’s core values, Code of Conduct and all internal policies and standards; engages in the highest standard of business conduct and ethics
  • Understands the regulatory and compliance requirements applicable to one’s scope of responsibility
  • Incorporates regulatory & compliance requirements into existing business processes and activities
  • Identifies opportunities to mitigate potential risk and to strengthen compliance activities, for HTC and its stakeholders, in daily operational activities
  • Increases knowledge & understanding of regulations, laws and compliance within the scope of one’s responsibility and overall Company, from the time of hire to on-going annual training and development
  • Refer files to management for commencement of legal action, deferral or MOT if applicable, on a timely basis and once all required collection steps have been exhausted
  • Maintain detailed and accurate documentation of all correspondence, receipt of payment, telephone communication (inbound and outbound) and matters of interest on mortgage system
  • Review mortgage system checklist and individual arrears report to ensure that files are followed up on in a timely manner for collection of arrears
  • Review all new information on client file when received, in addition to making notes on collection screens and any other screens where applicable
  • Seek management approval on any special extended payment arrangements on mortgage files that will go beyond 30 days in arrears
  • Maintain a month-end standard of 98.5% files current
  • Maintain a comprehensive knowledge of the Company’s collection policies, standards, procedures and guidelines overall
  • Participate in all meetings by being prepared, contributing and on-time
  • Monitor and respond to client inquiries with regards to payment date and frequency changes and general mortgage inquiries
    Review new PAC information
Job Requirements
  • Post-secondary degree in Business/Finance or equivalent in work experience
  • Minimum 1 year of experience in a Collections environment
  • Minimum of 2 years in an office environment, administrative role
  • Excellent communication skills
  • Strong initiative and ability to work independently
  • Superior organization and time management skills
  • Sound decision making and problem solving capabilities
  • Proficiency in all Microsoft office software Access/Excel/Word

A competitive salary and benefits package are offered.

We thank all candidates for their interest, however, only those candidates under consideration will be contacted. No phone calls

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